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How do I get a refund for 365 Personal for Australian

Microsoft mislead us in Australia when 365 subscriptions renewed, and they overcharged for a new product (Personal), which I did not want, and they did not give us an obvious option to continue with the current product, Personal Classic. Our regulator…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2025-12-19T13:18:25.47+00:00
Jacey 0 Reputation points
answered 2025-12-19T22:35:25.7133333+00:00
Jacey 0 Reputation points
2 answers

WORD features don't work even after re-downloading Word on my MAC

Why even after re-downloading Microsoft Word doesn't Word functions work...ie I can't center anyting and many other features of word are dead.

Microsoft 365 and Office | Word | For home | MacOS
asked 2025-12-19T21:55:57.4666667+00:00
Stanton Jones 0 Reputation points
answered 2025-12-19T22:34:52.6466667+00:00
Kimberly Olaño 21,085 Reputation points Independent Advisor
4 answers

Microphones are not working on my PC. They work fine or other platforms.

I tried a lot of things like reinstalling audio drives, enabling or disabling different features on windows and still nothing. While Windows recognize my Microphones whenever i plug them on my PC, there is no sound input. I also can't change my input…

Windows for home | Windows 11 | Devices and drivers
asked 2025-12-19T16:44:30.0033333+00:00
Konstantinos Michailidis 0 Reputation points
answered 2025-12-19T22:34:40.6866667+00:00
Marcelo Mendoza 7,035 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

How to troubleshoot a 0x204 RDC error

I am trying to re-establish a working RDC from a client to a host. Both are PCs running Windows 11 Pro. The old host computer died, and I've setup a new one. I just can't get RDC to work. The client end always ends with "Error code 0x204". A…

Windows for home | Windows 11 | Apps
asked 2025-12-19T14:08:34.6633333+00:00
lachlan mills 20 Reputation points
commented 2025-12-19T22:33:19.5833333+00:00
lachlan mills 20 Reputation points
2 answers

Attempting to access old email

I'm attempting to recover an email that I created almost 20 years ago, haven't accessed in at least 10. I don't remember any of the original security details so obviously the two recovery tickets I'd submitted have done nothing. What can I do besides a…

Outlook | Web | Outlook.com | Email
asked 2025-12-19T21:52:54.6766667+00:00
jason pelky 0 Reputation points
answered 2025-12-19T22:33:05.0866667+00:00
Lucky 6,035 Reputation points Independent Advisor
2 answers

How to locate a specific file on One Drive?

I am looking for specific files on One Drive. I know a partial name of the files needing to be located. Where should I go?

Outlook | Windows | Classic Outlook for Windows | For business
asked 2025-12-18T19:26:25.83+00:00
Garvin Abernathy 0 Reputation points
commented 2025-12-19T22:32:45.2533333+00:00
Ruby-N 6,400 Reputation points Microsoft External Staff Moderator
1 answer

One Drive no connecting to File Explorer

I have the one drive app on my windows 11 pc but I cant get the one drive to sync to my file explorer. I have followed instructions but nothing happens. I now cant even start the one drive itself now!

Windows for home | Windows 11 | Files, folders, and storage
asked 2025-12-19T22:31:45.7+00:00
Sue C 0 Reputation points
answered 2025-12-19T22:31:57.0933333+00:00
Q&A Assist
2 answers

How to change which elam file is used at boot

Hi, recently, after the last windows 10 update ever, my pc went to reboot as normal but failed with a message that mentions “klelam.sys”. Ive searched multiple sites and found that this file belongs to the Kaspersky AV suite that i uninstalled nearly 2…

Windows for home | Windows 10 | Recovery and backup
asked 2025-12-19T12:17:43.9466667+00:00
gbt 0 Reputation points
answered 2025-12-19T22:31:10.19+00:00
gbt 0 Reputation points
0 answers

sign on scam

Firstly a grump... "I would like to receive information via email related to my use of Microsoft Learn".. you have to check that to sign onto this site... that is not a privacy statement...!

Windows for home | Other | Security and privacy
asked 2025-07-06T08:30:35.8966667+00:00
Mark xx 15 Reputation points
commented 2025-12-19T22:30:02.5133333+00:00
Wing Lial 0 Reputation points
1 answer

Unable to access paste as an image option in word

Hi, I am trying to copy some tables in excel and trying to paste as an image in word but I couldnt see any option in the word. In some forums, I saw people had an option in excel to copy as a picture but I dont have that as well. My manager who uses the…

Microsoft 365 and Office | Word | For business | Windows
asked 2025-12-19T18:27:06.99+00:00
Dharaneesh A B 0 Reputation points
answered 2025-12-19T22:29:43.5633333+00:00
Ruby-N 6,400 Reputation points Microsoft External Staff Moderator
2 answers

Bing.com on ms edge app malfunction

I an not sure I selected right tag because it could be bing.com problem. I clicked Korea to switch setting but it is working different point. https://1drv.ms/v/c/2A853F0A46156F51/IQDzOuTZBzuqS5gfgVuWviFsATSb2KT6_W_awJouHe-YOSk?e=9i9gyE Touch screen and…

Microsoft Edge | Website issues | Android
asked 2025-12-19T21:44:58.1466667+00:00
Kenny Kim 0 Reputation points
answered 2025-12-19T22:29:15.6266667+00:00
Kimberly Olaño 21,085 Reputation points Independent Advisor
3 answers

Edge Primary Password Stopped Working (I do NOT change the password)

While trying to use the Microsoft Edge browser with a stored password, the request for a Primary Password pops (which is typical and is supposed to happen). When I enter my Primary Password, which I definitely know is correct (I was NOT hacked and did…

Microsoft Edge | Other | Windows 11
asked 2025-12-18T20:28:07.66+00:00
J 0 Reputation points
edited an answer 2025-12-19T22:28:38.8+00:00
Marcelo Mendoza 7,035 Reputation points Independent Advisor
1 answer

My personal live.com account is blocked and the sign in helper doesn't work

My account is blocked. I've gone through all the sign in helper stuff. I've waited more than 7 days. I've had an email from Microsoft with further advice, which I have followed, to no avail. I can change my password successfully, having authenticated…

Microsoft 365 and Office | Subscription, account, billing | For home | Android
asked 2025-12-19T21:51:29.8866667+00:00
Simon Weaver 0 Reputation points
answered 2025-12-19T22:28:22.1033333+00:00
Arlene D 24,400 Reputation points Independent Advisor
3 answers

Need my Windows 10 Pro product key re-activated

On Nov. 1 2019, I purchased an official copy of a USB installation program of Windows 10 Pro. It was a sealed copy and it has the Microsoft hologram to prove it is authentic. I had some problems with the computer I was building so I could not install…

Windows for home | Windows 10 | Licensing and activation
asked 2025-12-17T18:53:21.87+00:00
cin Vowell 0 Reputation points
commented 2025-12-19T22:28:17.1966667+00:00
Neil D 30,265 Reputation points Volunteer Moderator
1 answer

How can I open PNG files on my computer?

I can't open PNG files on my computer, how do I fix this?

Windows for home | Windows 11 | Files, folders, and storage
asked 2025-12-19T22:00:00.3066667+00:00
Kathie Lyons 0 Reputation points
edited the question 2025-12-19T22:28:14.8533333+00:00
Erland Sommarskog 129.4K Reputation points MVP Volunteer Moderator
1 answer

How to update from windows 2007 to windows 10

I need to update a system from Windows Office 2007 to Windows 10

Windows for home | Previous Windows versions | Install and upgrade
asked 2025-12-19T22:17:24.3566667+00:00
kay Aroks 0 Reputation points
edited the question 2025-12-19T22:27:31.0066667+00:00
Erland Sommarskog 129.4K Reputation points MVP Volunteer Moderator
1 answer

Network issue

Hello, I am experiencing a problem to connect my new laptop with another computer on network.

Windows for home | Windows 11 | Settings
asked 2025-12-19T22:18:03.37+00:00
DIPU CONSULTING INC 0 Reputation points
commented 2025-12-19T22:25:14.27+00:00
DIPU CONSULTING INC 0 Reputation points
4 answers

WMP find album info no longer working in Windows 11

I've been using wmp legacy for years. Suddenly, when I'm ripping my cd collection, the find album info has stopped working. Saying xboxlive is no longer available????? Please explain

Windows for home | Windows 11 | Apps
asked 2025-12-17T07:21:50.65+00:00
Dave Richards 35 Reputation points
commented 2025-12-19T22:25:06.9933333+00:00
Steven Haymes 20 Reputation points
2 answers

windows 10 dies on 12/15

windows 10 killed my computer,, even the repair/ restore was destroyed. when it did work again it had 35 severe hacks,,, viruses why couldn't you just leave people alone. i spent years thinking i was backed up 6 ways to sunday. not now can i sue for…

Windows for home | Windows 10 | Microsoft Store
asked 2025-12-19T22:02:01.8966667+00:00
dennis wagner 0 Reputation points
answered 2025-12-19T22:25:01.83+00:00
dennis wagner 0 Reputation points
2 answers

How to enable Macros when they get disable for a security risk. They are saved to my hard drive.

When i open Excel, it says it has disabled Macros. Wont let me use them.

Microsoft 365 and Office | Excel | For business | Windows
asked 2025-12-19T21:31:57.6+00:00
Blake Anderson 0 Reputation points
answered 2025-12-19T22:24:59.08+00:00
Hani-N 5,680 Reputation points Microsoft External Staff Moderator